Call - 0427 853 473
Compliments & Concerns
At Parker Mortgage & Finance, we want you to feel heard, informed and supported. Whether you’ve had a positive experience or something hasn’t met your expectations, we welcome your feedback.
Share a compliment
If you’re happy with our service, we’d love to hear from you. Your feedback helps us understand what we’re doing well.
Raise a concern or complaint
If something hasn’t gone as expected, please let us know so we can work towards a resolution. Making a complaint is free, and you can contact us by phone or email.
Bree Parker
Parker Mortgage & Finance Pty Ltd
Email: bree@parkermf.com.au
Phone: 0427 853 473
Please tell us what happened and how you would like the matter resolved. You do not need to put your complaint in writing. If you need help making a complaint, or would like someone to act on your behalf, please let us know.
How we handle complaints
We will acknowledge your complaint within one business day, listen to your concerns and investigate fairly.
If we cannot resolve your complaint to your satisfaction within five business days, we will escalate it to our licensee’s Complaints Officer. You can also contact them directly at any time:
Complaints Officer
Purple Circle Financial Services Pty Ltd
Email: compliance@purplecfs.com.au
Phone: 1300 366 406
Post: 1st Floor, 256 Fitzgerald Street, Perth WA 6000
We will generally provide a written response explaining the outcome and our reasons within 30 calendar days of receiving your complaint. If an exception permitted by law means we need more time, we will explain the delay before that deadline and advise you of your right to contact AFCA.
Independent complaint resolution
If you are unhappy with our response, or have not received a response within the applicable timeframe, you can contact the Australian Financial Complaints Authority (AFCA).
AFCA provides independent financial complaint resolution free of charge to consumers. You can contact AFCA at any time, although it may first give us an opportunity to resolve your complaint.
Australian Financial Complaints Authority
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Post: GPO Box 3, Melbourne VIC 3001
Privacy concerns
For concerns about how we handle your personal information, please contact Bree Parker using the details above. Our Privacy Policy explains how we manage privacy complaints and your options for further review.
© 2026 Parker Mortgage & Finance Pty Ltd. All rights reserved.
Bree Parker is a credit representative (Credit Representative Number 581387) of Purple Circle Financial Services Pty Ltd, Australian Credit Licence Number 486112.
This page provides general information only and has been prepared without taking into account your objectives, financial situation or needs. We recommend that you consider whether it is appropriate for your circumstances and your full financial situation will need to be reviewed prior to acceptance of any offer or product. It does not constitute legal, tax or financial advice and you should always seek professional advice in relation to your individual circumstances.
Parker Mortgage & Finance Pty Ltd 66 700 337 391
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